A2 - Enabling change – Is your country ready?

Auditorium 1

Organised by the FIP Programme Committee


Michael Ward, University of South Australia, Australia and Toyin Tofade, Howard University, USA


Most national health system and their leaders have always tried to respond to challenges with bravery, creativity and flexibility. Across generations, those who have cared passionately for the ideals of the health care systems have taken action to meet the challenges of an environment that is ever changing.

Today is no different. In fact the stakes of change are higher than they have ever been. Large scale change and disruption is the only real and sustainable bridge to get us from where we are now, to where we need to be, in a way that retains the principles of what a health care system stands for – and in order to create a sustainable healthcare system for the future.

In health and social care today, we face an increasing demand and complexity of citizens’ health needs; there are significant changes in treatments, technologies and the way care is delivered; and, of course, the ever-increasing financial pressures. Against this backdrop we must have due regard to reduce health inequalities and improve patient outcomes.

The response to these health and care challenges also brings unrivalled opportunities for healthcare and for pharmacy. Care communities are beginning to organize themselves in new ways of working, breaking down organizational boundaries that have long impeded progress, we see the development of the workforce and including pharmacy as the gateway to care.

For any change agent in health and care, ‘readiness for change’ is a key issue. It is the extent to which the environment we are working in is actually receptive to change and therefore, whether the change can be delivered, sustained and spread further. The system and environment we operate within therefore has to support creativity and innovation if people are to have a hope of delivering it.

What will the new technology mean for the development of healthcare in both developed and developing countries, and in order to achieve universal health coverage? In the developed world healthcare systems, the dominant models of care have not really changed for 100 years. What is needed when facing the explosion in progress regarding AI, genomics and technology? Is education in line with this fast development? What can technology enable us to do, including pharmacists, with better targeted training and better deployment of scarce clinical workforce resources?

This session will explore fundamental healthcare factors of concern in the developed and developing world relating to the profession of pharmacy. How can we understand the complexity of our healthcare systems? Why do we need to change? Who and what can change? How can we make change happen?

Is your country ready?


  1. Implementing the change process: Theories and principles
    Sasha Karakusevic, NHS England and NHS Improvement, UK
  2. Health and  access: Making people healthier by improving quality of life through pharmacy as the gateway to care
    Pedro Barros, Universidade Nova de Lisboa, Portugal
  3. Costs and innovation: Reducing the cost of care, while developing a sustainable healthcare system, with improved outcomes
    Sharon Hart, GreenLight GP Connect, UK
  4. Successful change initiatives: Examples of change initiatives in regions of the world
    Manjiri Gharat, Prin K M Kundnani Pharmacy Polytechnic, India
  5. Panel discussion

Learning Objectives

At the end of this session, participants will be able to:

  1. Explain the theories and principles that drive change management
  2. Discuss how pharmacy professionals can improve the quality of care and reduce health burdens
  3. Identify ways to reduce costs while improving health care outcomes
  4. Describe a change initiative in a specific health care focus area

Type of session: Knowledge-based